TERMS & CONDITIONS

ORDERING

Once an order has been placed, accepted, and processed, it cannot be cancelled. You will be required to receive the item.
Once an item has been shipped, it cannot be recalled.
We reserve the right to cancel any orders that we cannot fulfil.
All sale purchases are final and cannot be returned or exchanged.
Customers are responsible for all shipping duties and taxes.

We are not responsible for delays in delivery. Customers should track their parcels using the tracking number provided via the EVRI website.
Customers are responsible for all shipping and return postage costs.
If a parcel is returned due to customs clearance failure, the customer will bear the return costs and any associated charges.
Exchanges must be sent within the same country to avoid customs fees. If shipping to a different country, the customer is responsible for all applicable customs charges.
Customs clearance times are subject to change based on the country of entry, and we are not responsible for these delays.
Once an order is shipped and tracking information is provided, we are not liable for lost or damaged packages, missed deliveries, undeliverable addresses, or stolen packages.
We are not responsible for returned packages lost or damaged in transit. We highly recommend using a tracked postal service and notifying us at info@acien.es with tracking details.
Due to global shipping disruptions, delivery times may be longer than expected. Please track your parcel on the EVRI website.
Shipping time estimates on our website apply from the date of dispatch, not the order date. Processing times range from 2-5 working days, depending on the time of year. For current processing times, contact info@acien.es before placing your order.
Estimated shipping times are not guaranteed and are subject to service provider delays.

We do not offer refunds or exchanges unless evidence of a faulty item.
Returns must be initiated within 14 days and include the original packaging, tags, and labels.
Items that are worn, washed, or missing original tags will not be accepted and will be returned at the customer’s expense.
Faulty returns will not be accepted if care instructions are not followed.
Customers are responsible for return shipping costs, including duties and taxes.
We are not liable for lost or damaged return shipments and recommend using a tracked postal service. Notify us at info@acien.es with tracking details.
Undeliverable items returned to us may incur additional shipping costs if reshipped.

All sale purchases are final and cannot be returned, exchanged, or refunded.

We will attempt to replace factory-faulty items but will not replace items damaged due to improper care.
Faults must be reported within 14 days of receiving the item.
Faulty items will be reviewed on a case-by-case basis. Contact info@acien.es with details.
If an item is oversold or does not meet quality standards, we will issue a full refund.

Made-to-order items require a minimum of 4 weeks for production.
Production timelines may vary. If you need an item by a specific date, contact info@acien.es before ordering.
Production begins once full payment is received.
Made-to-order items cannot be cancelled once production has started.